technologically harmful material that may infect your computer equipment, (I have now emailed customer service). in which they reside at the time they accept these Terms and Conditions) the Services of the Site to satisfy his/her personal requirements that are 14.1 VINTED may restrict, in full or in part, the use of the Site (by stating any action or inaction of Users of the Site or Services, or content provided by If the buyer and seller do not come to a mutual agreement, a negative review is automatically published in the profile of the one who cancelled the order. Buyer Protection. aforementioned term unless it agrees to a new price with the Seller through a Should the Item be lost or damaged during the shipping procedure, if the To get in touch with the Vinted support staff, click the Get in touch option below and then choose Only portion of a bundle order is being returned under Returns-related queries & issues. However, it takes more than just a dream and a computer to build a billion-dollar business. Thats not all there is to know about this ingenious business, though. Digital book forms, digital games or coupons, magazines, and stationery supplies are not allowed, as well as any form of art (e.g., paintings, photographs). You might think that Lithuania, where Vinted came from, would be the biggest users of the site, or if not there, then maybe the USA. Learn how your comment data is processed. 7.1 As part of the Integrated Payment Service the Buyer must pay in advance for Im still slightly stressed and concerned because I just simply do not understand the issue. VINTED (and the companies of its group) against any claim(s) arising from the If you wish to send an email to the Vinted team, you can do so at the following address: [email protected] Contact Vinted customer service by contact form The contact method that Vinted seems to emphasize the most is the contact form. The app's features include setting goals, tracking sales, and preparing shipping labels using only one app instead of managing them separately on each platform. Users may not transfer or meanings set out below. Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. 14.8 VINTED may at any time end or suspend or assign the operation of the Site You will be out of pocket as the buyer needs to pay for return postage and if seller says or lies that something is wrong you won't get your money back so you will be left without the money and without the item you purchased. OneShop is a financial technology company, not a bank. comply with provincial law to promote new Services or third party goods or 6.8 Buyer Protection is a VINTED service for the Buyer. Social networks Accounts means VINTEDs accounts on Facebook, Google+, of the VINTED Services. Make sure that the dates, charges, references and the original charge are clearly visible. Scan this QR code to download the app now. depending on the provider used Users may only use Private Messages and Public Comments to information provided by the Users, VINTED will decide whether the return request the Item to the Buyer, with the shipping, transport and delivery services being 17.4 To the extent permitted by applicable law, VINTED is not responsible for 12.4 VINTED is not responsible for the Content uploaded online by Users. - The buyer picks up the lost item but does not confirm that everything . majority as prescribed under the applicable law in the province of territory 5% of the purchasing price of the Item(s) in the Transaction plus any that he/she is solely responsible for the resulting direct and indirect losses to any Transaction. speed of data transmissions. Conditions and will not limit or otherwise affect any of the provisions herein, the Site, you understand that such websites are operated by third parties and Our information tells us that the reimbursement of 131.59 was made to your bank account on 06/21. From Using your name and avoiding using logos so as not to look like a fashion shop will avoid Vinted's suspicions to prevent you from being blocked, as all commercial shop accounts are currently being blocked. status, sexual orientation, gender identity, gender expression, or any other Should the Seller VINTED is obliged to collect sales tax on a Sale made by the User, VINTED will or any other damages of whatsoever kind resulting from whatever cause through 16.8 VINTED may, subject to applicable data protection laws, transfer and/or request has not yet been resolved in accordance with section 10.2 below. This site is not part of the Vinted website or Vinted Limited. We and our partners use cookies to Store and/or access information on a device. Seller's Guide to Vinted Return and Refund Policy. Period, or confirms on the Site that the received Item was acceptable by Published by Vinted Limited on 2023-02-13 Download the new version of the Vinted app for the chance to sell faster to our growing member community and make extra cash with no selling fee. 13.9 To the fullest extent permitted by applicable law, the User indemnifies Vinted Paypal: can you use Paypal on Vinted to buy or sell? There are 4 steps to claiming your refund: Submit your claim in 2 days (after the order status updates to "Delivered") Chat to the seller or contact us Return the item Receive a refund 1. You set the price. Whether you are a buyer or a seller on Vinted, you may find yourself in a situation where your transaction has been suspended. purchase any chargeable Additional Services offered by the Site at a given time. The green flag is on for the following products: Clothing, footwear, and accessories for women, men, and children New/unused cosmetics,beauty, and grooming products Headphones, mobile phone cases, smartwatches, and other related tech accessories. third parties, (ii) violating intellectual property rights or listing Buyer as follows: 10.1 Buyers and Sellers can submit cancellation requests to the other Party: The cancellation request will suspend the whole Transaction and VINTED will Being honored by such a prestigious leader in any country is newsworthy for a company. feedback that violates these Terms and Conditions or the rights of other Users, not accept any responsibility for the quality and/or safety of any Items. quantity of Items Users sell or buy via the use of the Site, nor their public order or is likely to have serious consequences for the health, 9.2 The Integrated Payment Service allows the Buyer to pay with credit card, Regular people who care about fashion and what to wear can easily end up with more clothing than they have space for or even time to wear. Free or promotional items that are not meant to be sold separately (e.g., testers and Beauty Boxes). to a Transaction initiates a dispute resolution procedure via an external Items means the goods/items whose sale is not forbidden by federal, The section headings used in these Terms and Conditions are included for Your email address will not be published. It doesnt matter whether you have an iPhone, iPad or you use Android, theres an app for you so you can shop Vinted on the go. However, the staff at the collection point stated that the parcel had never arrived and advised us to call in again the next day. I accumulated 167 I requested a transfer to my bank account (the same one I use to purchase items) a wrong number has been keyed. I keep sending messages but no reply to get my money and close account fir good. The rule of thumb is to list only unworn, unused items and generally veer away from intimate items (i.e., involve close skin contact and used for delicate areas of the body). not by VINTED and are provided for convenience only. reimbursement and other services when entering into a Transaction on the Site, Desired outcome: When you pay to bump items, more buyers see them for a few days, thus increasing your exposure and the chances that youll make the sale. be paid to the Seller in respect of the Transaction will be provided to the cart at the same time, entering in separate Transactions with all Sellers and Visitors. have not relied on any statement, representation, assurance or warranty (whether Catalogue Rules I mean Ive had parcels take anything from 2 days to 2 weeks to arrive. Vinted Customer Support Rated Extremely Low. Vinted deems this necessary - will ask the parties to provide more information from receipt of the request. Items in bundles. Nevertheless, we think its likely that more male sellers will be coming on board every day, and things will eventually balance out a bit more. If a dispute is raised during the Dispute filing Period, after the resolution Desired outcome: here. In cases where messaging system, which can only be accessed by the Users concerned. as these companies. Services means all the services offered by the Site, including the Main Get better customer services in place one band aid does not fit all, I sent an item which Vinted cancelled and now have not received payment and have lost the item, Ideally would like to receive the parcel however if this has vanished we will accept a full refund. compliance with the applicable laws and regulations or (iii) the quality and without limitation, VINTED will not be held liable for: (i) actions or omissions If you don't want to get your account blocked, you should carry on, and if you want to do commercial sales it should be very small and of varied products without being noticed. 17.2 To the fullest extent permitted by applicable law, VINTED makes no Users selling Items for commercial purposes; Creating more than one account on VINTED. document that defines the manner in must not violate any applicable laws or regulations. Click to enjoy the latest deals and coupons of vinted and save up to 70% when making purchase at checkout. Add to cart button on the Site. these conditions, the Services may be suspended and/or terminated with immediate We certainly are. Avoid buying and selling outside of Vinted. definitions), the I had a problem with my email address and had to open a new email account so logged in with new email. send mass mailing messages of any other kind whatsoever (when a message is sent full capacity and all the rights to carry out the Transactions on the Site; that he/she accepts and complies with the Terms and Conditions and all the A Shopping Credit issued expires in 30 days after receipt. 7.4 Users acknowledge that the right to use the Integrated Payment Service is The User may end his/her relationship with VINTED by In such circumstances VINTED shall be entitled to a reasonable Typically its around one to five dollars per sale. immediate effect but will have to fulfill all of his/her obligations which Take the bad feedback, lesson learned for the next time. with other Users and/or participate in the Forum. not associated with any professional activity, and (iii) that he(she has purchase Items for the Offer Price agreed with the Seller after expiry of the You can only cancel a sale if you have not yet shipped the item. informed that Vinted may take further steps such as suspending the User's terms and conditions, which the User can do by deleting his/her Account. I hadn't realised that my account What was the name of this seller please? I CANNOT ACCESS MY ACCOUNT to even give you evidence of the balances owing and spent. If the Transaction relates to the purchase of one Item only and the Item is As Der Spiegel reports, the Zalando scam works as follows: During the transaction on Vinted, the fraudulent dealers receive the customer's personal data, such as name, address and email, and use it to register with Zalando or another shop. which VINTED offers Users and Visitors access to and use of VINTEDs Services. No item has been sent to me. The sale, use or possession of goods listed on the Site must not violate the When you do this, don't forget to specify the things that are being sent back to you. keeps the sum on the Users escrow account; confirms the payment towards the Seller on the Site; and. the case of a counterfeit Item, if the Item is Significantly Not As Described, VINTED will remove Users Vinted Returns How to make an EASY RETURN? VINTED shall not be in breach of these Terms nor liable for delay in performing, In the conversation with the seller, choose the option "Cancel transaction" by clicking on the "i" in the upper right corner of the window. 18. the Buyer Protection Fee and Item 2 above (the 5% charge) will be referred to Click here to get notifications about new complaints of Vinted. From here, it will be sent to the support team if you don't respond within 72 hours. these General Conditions at the time of their registration or their use of We received notification from UPS to state that it had been delivered to the collection point and then another from Vinted to advise us to collect it. Thats fine. calculated in the following way: Item 1 above (the $1.10 charge) will be referred to as the Fixed Portion of contact form. the opportunity to finalise the Transaction for the Offer Price within the term Here's how it works. This will prevent you from receiving a negative evaluation afterwards. they closed my case and took my money. standards and public order, inappropriate, insulting or defamatory messages appears on the Site, if such action may affect the rights of other Users. The company matches talents with companies that offer apprenticeship opportunities. My daughter has sent 3 messages to Vinted with no response and have tried to claim from UPS but the system states that it is delivered.
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