Didnt get an email? It based on which source you have used. You cannot make areturn to Sephora after 60 days. If you made your purchase using your VIB card, they should be able to search the transaction. Check out Community's Favorite Product, Which Black-owned beauty and wellness brands do you want to see at Sephora? If you purchased your product at a Sephora inside another retailer such as JCPenney, Kohls, Macys, etc., you will need to return the product at a Sephora located in the same retailer. You can view all Sephora Collection products here: https://www.sephora.com/brand/sephora-collection. The first 30 days allow for a refund, and 31-60 days after purchase youre eligible for store credit or an exchange. A receipt, or other proof of purchase, is needed to complete the return. Returns made 31-60 days after purchase will receive merchandise credit (you can also make an exchange). If its after 31 days, youll just get an online sephora.com credit. Do you know what you can not return at Sephora? However, they will not refund the initial shipping charge from the original purchase unless there was a mistake on their end. Hi @GreenEyedGirl107 I'm sorry to hear that! Similarly, If you take your online order back to a store within 31 to 60 days of purchase, you get a store credit that can only be used in-store. Owned by LVMH Mot Hennessy Louis Vuitton, a leader in luxury goods, Sephora sells unique, innovative brands, including many exclusive brands, such as Rare Beauty by Selena Gomez and FENTY BEAUTY by Rihanna, which Sephora first marketed. Some shoppers report being banned from the policy after emailing customers to let them know they were abusing the policy, so this is just something to keep in mind for those new to the Sephora return policy. There indeed does happen to be a Sephora exchange policy! Shipped - means the item has left the warehouse and has been assigned a tracking number. This return can take up to 30 days to be processed for mail-in returns, and youll receive an email once the return has been issued. Sephora merchandise purchased through Kohls.com or at a Sephora at Kohl's location cannot be returned to a Sephora store. Due to the high volume of orders being placed, our samples are going out of stock faster than usual. You can shop with your 20% off as many times as you likejust use codeSAVENOWonline. Sephora has a very straightforward return policy. 7. If you do so within 30 days after you have bought it, you are eligible for a full refund. You can receive a refund for your product only if its new or lightly used and returned within 0 days of purchase. To speed up the return process you can also return items to any brick & mortar Sephora location. Theres usually a 30-day window for returning Sephora products and getting a full refund. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? Dont forgetthe higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details. I bought something from Sephoras online store can I return it in-store? VIB: You get 15% off Tuesday, April 18, through Monday, April 24. 6. Will I receive the item? You can also return an item without a box. If you place your order in Canada with standard shipping, you will have six hours to cancel. What is the Sephora Savings Event, and when is it? Theres a thread for that! Mail-in returns are acceptable for online Sephora purchases, not including Online Pickup in Store purchases or Same Day Delivery purchases. We all love Sephora, but there are definitely some holes in their policy that you should pay attention to. Will I receive the exact samples I selected at checkout? Package the items you want to return in a shipping box and adhere the label to the box. Although you can not return everything they sell. For online and third-party marketplace purchases, items can be returned via mail using Sephora's pre-paid return shipping label, but the refund can take up to 30 days to process. Does Sephora Have a Special Holiday Return Policy? Then pack your item in Sephoras packing if available or else pack your product in a well-padded envelope box. VIB: You get 15% off Tuesday, April 18, through Monday, April 24. . To return an item purchased at Sephora please follow the Sephora return guidelines. If your used product is accompanied by a receipt, you can return it within 30 days for a full refund. See Also: Making an ULTA Return? See Rouge email for full terms and exclusions. Sephora provides refunds to your original payment method for items returned 30 days or less after purchase. If you dont have a receipt or your Beauty Insider account linked, you need your original form of payment to get any store credit. Products purchased at a Sephora store are eligible for a full refund or exchange within 30 days with a receipt or gift receipt at any store location. Any items purchased from Sephora.com or a third-party marketplace can be returned to Sephora within 30 days for a full credit or within 31 to 60 days for store credit. CA-Do Not Sell My Personal Information The return policy at Sephora is standard in some ways and pretty awesome in other ways. Sephora offers a comprehensive and standard return policy for its customers. Copyright 2023 Carrot Cart, Inc. All Rights Reserved. The Sephora return policy allows returns within 60 days. In addition, items may be verified in the system by looking up the credit card used for the purchase or by checking your Beauty Insider Account. How Long Do I Have to Return an Item to Sephora? Sephora changed the return policy for all purchases on or after August 28, 2019 from 60 days to 30 days in store and online! Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit, Print the Prepaid Return Label or request a printer-less FedEx Mobile Return Code from, Drop off the package at one of the specified FedEx locations. Your email address will not be published. Also, you will not have to pay any kind of fee for the return shipping. The Sephora Visa Credit Cards will earn 1% back in rewards on purchases made at Sephora Canada stores and anywhere else Visa is accepted. Thankfully, no one understands that more than Sephora itself! Yes, you can return your Sephora product up to 60 days after purchase. Sephora.ca Returns by Mail Click link below to start or track a return: Return Label in English Return Label in French Using the link above indicate which items will be returned and the reason for each return. I hope this does NOT cause other beauty companies to follow intheir footsteps because everyone's always copying each other (example 21 days of beauty). Products that were excessively used or damaged after purchase cannot be returned. If your order cant be located in the system and you do not have a receipt, you wont be eligible for a refund, store credit, or exchange. After placing an order online at Sephora.com, it is possible to track your order. There is no extension of the return-for-refund policy and no extension for purchases made after November 15th. Join our large community of insiders - it's totally free! If not they will still check it through on their system. Returns with a gift receipt will receive merchandise credit. For more information, please see our Privacy Statement. However, their return policy is notoriously complicated and can be hard to understand for most. The product should be returned in its actual condition or delicately in used condition with the receipt. Insiders: You get 10% off Tuesday, April 18, through Monday, April 24. Although the exchange policy is not very flexible. Depending on your bank or credit card company, the refund credit can take five business days to appear in your account. As a content creator of 6+ years, she loves sharing her ideas, research, and expertise with others. Does Sephora Accept Returns and exchanges Without a Receipt? A representative for Sephora has confirmed to INSIDER that the company monitors customer returns that are made without a receipt or other proof of purchase in an effort to stop people from abusing its fairly relaxed return policy. You will receive an email if the delivery date is updated, as well as email confirmation once your order ships. Powered by WordPress VIP. Yes, Sephora accepts lightly or barely-used products for return. Sephora.com return policy. Using the Sephora return policy, you can make your return when you are unsatisfied with your product. Be sure to bring your product, original packaging slip, ID, and the card used for payment. Learn more here: If you have already purchased, you can reference your estimated delivery date in your order confirmation email or access the status of your order any time on sephora.com by visiting the Order Status page: Re: UPDATED 4/21: Sephora Savings Event 2023 FAQs, Re: UPDATED 4/11: Sephora Savings Event 2023 FAQs, Makeup Madness Challenge 2023: CHAMPION REVEALED! Partially Shipped - means your order will arrive in multiple shipments, and only some of those shipments have been shipped with a tracking number. Please note, Sephora at Kohls merchandise must be returned within 60 days of purchase for the original form of payment. Please visit this post to get advice from unbiased Sephora shoppers who can help you decide what to pick up during the sale:Sephora Savings Event 2023 Shopping Advice Thread: Whats in Your Basket? Returns are accepted up to 60 days post-purchase. About Our Ads The Sephora return policy states that as long as the items are new or gently used, they can be returned. Rouge will be able to shop April 14 through April 24, and VIB and Insiders will be able to shop April 18 through April 24. Regardless of which tier you are, your code isSAVENOW. Once you join, you'll be able to save & share your favorite deals, rate posts and recipes and add items to your HipList and Cookbook! Are you a Sephora employee? Visit any nearest store location to return a purchased product from the store or Sephora.com. Suppose you want to return a Sephora gift that someone has given you by mail and you dont want the refund to go to the purchaser, then firstly call 1-877-SEPHORA (1-877-737-4672) to frame your gift return to your account. Insiders: You get 10% off Tuesday, April 18, through Monday, April 24. After you place your order in the US, you have one to two hours to cancel if you have FLASH shipping; you have 12 hours to cancel if you do not have FLASH shipping. Can I save that for later and use the Sephora Savings Event discount now? You can shop online and in stores as many times as you like. Generally speaking, your payment will be refunded to its original source. What if I need returns or refunds after the last operating day? Theyll typically email you a warning first and take action if you keep abusing their policy. Shopping for beauty products can be a hit or miss. Yes you can, you will receive a store credit in the form of a Sephora merchandise credit. Sephora Savings Event 2023 Shopping Advice Thread: Whats in Your Basket? As long as you dont abuse it, it can be a great way to splurge on new products without having to worry about them not working out. The Sephora return policy also states that they can reject if your order is not in its original condition. The colors might not match, we could have an allergic reaction to it, or we simply might not like it. Related: Pick Your Poison: Pros and Cons of Buy Now, Pay Later vs Credit Cards. Sephora will cover the cost of return shipping, but you wont get your original shipping charges back. Notify me via e-mail if anyone answers my comment. Can you return an online purchase to the store? Add your return label and drop off the package at a specified FedEx location. No questions asked. Remember, only unused or gently used products will be accepted for a return, with or without the box. Heres Everything You NEED to Know. The Sephora Savings Event is here, and every Beauty Insider member gets a discount! Without a receipt, returns are not accepted. 8 Reply 33 Replies redhead1256 01-30-2022 07:52 AM I apologize for the disappointment this may cause and appreciate you sharing feedback with us. You can return anything at Sephora but remember to carry your purchase receipt. You can order quickly and easily through Sephora.com. Heres something to think about: whats the number one reason we return items purchased online? Its not public knowledge how many returns raise a red flag. You can easily request your return online or in-store, free of charge. A used makeup item cannot be resold. Print the free shipping label directly from Sephora's website. RELATED:Ulta Return Policy 101 (Including Tips + Hacks). If you are not satisfied with the product purchased, you can return it. No, but theyll give you store credit if you ask for it. When it comes to online Sephora returns, you can easily return for free to any of their in-store locations. Just use code SAVENOW online. In addition, Sephora accepts returns on new or gently used products for a full refund, with a receipt, if returned within 30 days of purchase. No content on this site may be reused in any fashion without written permission. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. This section highlights the comprehensive store-wide product return policy at Sephora. Site by We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. [Updated 1/6/23]. Otherwise, items will be accepted if they have been within the allowed return timeframe. When will my order ship? An app that automatically saves your finds and helps you get back to them when youre ready to buy. You can still get store credit, but you will not receive a cash refund. Be sure to bring your ID, receipt, and original payment source (e.g., debit/credit card) with you to ensure a smooth return. Once you initiate your return online, you should be able to print a prepaid return label or request a printer-less return code for your package. What they mean by gently used is hard to say. If youve had the product for more than 30 days, you will only be eligible for an exchange or store credit. Stay Gorgeous, Penelope 0 Reply 8 Replies tmousewins Note that Sephora may ask you to present your government-issued ID to process the transfer. Purchases made during this time period have until January 1st to be eligible to return for store credit. Everything is returnable as long as the item isnt well used and abused. Aside from the facts above, there are a few unknown secrets even some of their top shoppers dont know! If you dont like the item for ANY reason you can return it for a full refund. Aside from their quality products and luxury shopping experience, their lenient return policy is definitely a reason so many people fawn over them. If I purchase my order through the Buy Online, Pick Up In Store option, do I still get my discount?Yes! Sephora runs are arguably the most fun a beauty lover can have, but not every purchase is going to be a win. They start between October 1st and November 1st and last until the end of the year, freezing the return window clock and giving shoppers until January to make returns. Required fields are marked *. From there, you will see all your recent orders. To return by mail, you should include original packing slips, send in a box or padded envelope, then attach your return label to the package and send it off. Due to the pandemic, Sephora has made some temporary changes to their return policy to be aware of. Perhaps the best part about shopping at Sephora is that you can return used products, even if theres only a bit left (within 30 days) for a full refund. Sephora Return & Exchange Policy. If you are sending a Sephora.com item back via the mail, you must have your receipt to receive a return shipping label. For returns by mail, follow these steps: You can return items purchased in the store, online, or from third-party marketplaces to any Sephora store location. Almost nine out of ten womensurveyedsay they shop in the store, online, or both. What is Their Policy For SNAP, WIC, and TANF, Does Rite Aid Take EBT? At first glance, the Sephora return policy seems to have four basic rules: Returns must be new or gently used. This means if you paid for it in cash, you will receive cash. Sephoras return policy is compatible with other beauty-oriented stores. Online Shopping Safety Tips: 9 Ways To Protect Yourself from Cyber Threats! Sephora often has free shipping promo codes, like FREESHIP, or you could simply buy $50 worth of merchandise and return what you dont want. Product should be in new or gently used condition. Does Sephora Take Returns Without a Receipt? However, it cant be redeemed for cash (unless required by law), reloaded, transferred to others, or sold, and can only be used at Sephora stores (not at Sephora.com or through Customer Service). put the wrong sizing, you will have to wait till you receive the package to initiate returns. 05-08-2013 08:16 AM. Yes, almost all returns to Sephora are free. If you return too many used items in a certain amount of time you could be banned from further returns. A customer needs to be aware of the policy. Some may be curious about what Sephora does with returned items. Weve all been there beforewe find something online, purchase it, and then it arrives and its not what we wanted. Offer has no cash value and may not be altered, sold, bartered, or transferred. 3. Unfortunately, no. California Transparency in Supply Chains Act. and mail it via US postal service. Were breaking it down as simply as possible to give you an easy guide that hopefully answers all your questions! Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora is great at accepting returns, both opened and unopened, so if a product isnt working for you (even if youve opened it) take it back and return it. For more information, see our International Websites page. If you need it sooner, you can buy online and pick up in store or get same day delivery. Continue reading to learn more about theSephora return policyand how to return or exchange products. Essentially, this just adds 15 days to the 60-day policy. Sadly, you cant return a purchase made at a Sephora store by mail you have to take it back to a Sephora store. Can You Return an Online Purchase to the Store? However, according to the Sephora return policy, you wont get a refund in cash. You may be eligible for online or store credit if you return a product on days 31 to 60 after the purchase date. Sephora items purchased on third-party markets cannot be returned to Sephora. Other return policy hacks you might find interesting, Virtual Squad Shopping: How To Collaboratively Shop Online With Friends, The Best Days To Shop: A Comprehensive Guide to 2023s Upcoming Sales, 7 Pro Tips on Finding The Best Deals Online, Pick Your Poison: Pros and Cons of Buy Now, Pay Later vs Credit Cards. 10 Questions About PacSun Return Policy: Get Your Money Back Every Time, Include the Sephora original packing slip with your items, Package your returned item in the manufacturers product box and Sephora packaging, if available. The items must be verified within Sephora's system to be eligible for a refund, exchange, or credit. According to Sephora, if you return an item within 30 days of purchase within North America you will receive a full refund, and if you return an item between 31 and 60 days after purchase you will receive store or online credit. When returning a Sephora product, you can first choose if mail-in returns or in-person returns are appropriate for you. Returns are accepted on unused or lightly used products up until 60 days past purchase date; however, there are different policies for returning within 30 days as opposed to returning within 31-60 days. You can choose to exchange your product if you are not satisfied with it. If it is past the 60 days, you may contact the store and ask for an accommodation. Sephora reserves the right to decide if a gently used product will be accepted for return or exchange. They closed their stores from April 3 till the governments new guideline for reopening. Check out 10 of Amazons Best-Selling Beauty and Personal Care Items! Fill both sides of the return form attached to the order summary. Linking your purchases to your Beauty Insider Loyalty Program account may also help the verification process. As many times as youd like! Does Sephora Accept Returns After 30 Days? Return of discounted merchandise will be for price actually paid. Find Out More [2023], Does Safeway Accept EBT? But, if you do not have a receipt and didnt use an account, you can still receive store credit. Yup, you can make a Sephora return without a receipt. If you receive a refund for your Sephora return, any Beauty Insider points earned from the original purchase will be taken away. If your order history can be found in the Sephora system, your order is eligible for the typical Sephora return and exchange policy. If you are quick enough and send or take the goods back within the first 30 days from purchase, you will receive a refund to the original payment . Additionally, Sephora monitors return activity to prevent abuse, and the company reserves the right to limit exchanges or returns, especially when returning lightly used items. When received, Sephora will send an email you can use to track the return process. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Sephora at Kohls/kohls.com: Must present coupon in store or enter code SCSAVEonline. Sephora offers exchanges within 60 days at in-store locations. Related: Virtual Squad Shopping: How To Collaboratively Shop Online With Friends. Sephora.ca Return Procedures Here are two easy ways to return your item: 1. Even though having your receipt makes the return process quicker and easier, one of the great things about the Sephora return policy is that they have a few ways of looking up your order. One thing thats important to note is that your Sephora store credit wont be replaced if its been lost or stolen. All customers can return new or gently used products within 30 days for a full refund, including perfume. Monthly Favorites: February 2023 Edition! Speaking of which, whats my online code again? Sephora return policy for in-store purchases You cannot return a purchase made in a Sephora store by mail you have to take it to a Sephora store. Hip2Save may earn a small commission at no extra cost to you via affiliate links in this post. I would usually ask a Sephora Beauty Advisor what to buy during the Sephora Savings Event, but am buying online. For Online Pickup in Store purchases, Same Day Delivery purchases, or in-person Sephora purchases, you should return your product at a brick-and-mortar Sephora location. Head over to your Beauty Insider Summary pageon site to find your unique link to share! Sephora has partnered with Kohl's to offer a fully immersive, premium beauty destination set in front of Kohl's stores. The first detail that makes Sephora's return policy quite complicated is the return window. Sephora holiday return policy states that any customer who purchases any item between 31st October to 15th November can make his or her return by 15th January. Can I return a Sephora item that has been used? Because we often impulse shop then end up with buyers remorse! You can use either the online process or simply visit the store. Luckily, this doesnt pose an issue with Sephora returns. Once it has been done, youll get an email confirmation. The return process can be very challenging, especially if youre not familiar with the companys return policy. Our Savings Event is a savings event where you (our Beauty Insider members) get a special discount just for being part of our loyalty program! That way, you wont have to pay any extra fees. Because of this I called and chatted with a Sephora rep and was told that you can take home beauty items and give them a gentle test drive. Our distribution centers are doing their best to fulfill the requested samples for each order. Returns are accepted on unused or lightly used products up until 60 days past purchase date; however, there are different policies for returning within 30 days as opposed to returning within 31-60 days. When it comes to Sephoras return policy on opened products, they are very flexible (as long as youre not repeatedly returning nearly empty products). Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. If you lost your receipt, you may still be able to make a return. Returns are ultimately up to the store's discretion. Beauty Insider is Sephoras loyalty program. Note that items purchased from Kohls can not be returned at regular Sephora stores. But one super annoying factor about online shopping is that you cant judge read more, We all love shopping online, scrolling away for hours to find that perfect dress. In how many days can we return the product? One-time use, in store or online. Please allow a few additional days from the posted delivery date to allow for processing and carrier delays. 4. You can shop online and in stores as many times as you like. Our Sephora Savings Event discount is unlimited use in store and onlinejust use codeSAVENOW. How can I get my order today instead of waiting for it to ship?You can purchase your products online and pick them up in a store near you today. Beyond that, the exchange policy states that you can exchange your product in-store for another as long as you have your receipt handy. In such a case, even if you open the bottle after purchasing, you can still make your return. Who doesnt love a good return policy? Side note: Abusing these return policy secrets can result in them removing the best parts of their policy, so please dont ruin it for the rest of us! You can exchange a product if you want the same product but in a different size or color. Desarai1019. The promotion is not valid on The Ordinary, MAC Cosmetics VIVA GLAM products, Sephora Collection, in-store services, previous purchases, purchases of gift cards, purchases of Same-Day Unlimited subscriptions, gift wrapping, packaging, taxes, or shipping and handling charges. All customers can return new or "gently used" products within 30 days for a full refund, including perfume. Can I get 30% off all Sephora Collection on top of my Sephora Savings Event discount?Although discounts cannot be stacked and you wont be able to get an extra discount on top of your 30% off all Sephora Collection, you will be able to use your Sephora Savings Event discount on all other eligible merchandise and get your 30% off all Sephora Collection offer in the same transaction. Theres an unspoken set of rules when returning items to Sephora if you take back too many things too often, they might flag you and not let you make any more returns, but thats super rare. Heres exactly how the policy at Sephora works so you can buy beauty products with piece-of-mind knowing what (and how) you can return. Do I get to keep my earned points? And you will earn 4% back in Credit Card Rewards on your Sephora Savings Event purchase when you use either your Sephora Credit Card or Sephora Visa Card to make your Sephora purchase!