Re: YouView+ UHD box stuck loading and needs full factory reset. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. I think that hardware failure is a possibility. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . The aerial cable is securely connected to the Aerial In/Antenna In port. Only change is that I had to switch channels on broadband recently. Which youview box model is it ? More info. Youll be greeted with a friendly Hello telling you that your box has restarted. 17h00. on Humax have a reputation for being the best Freeview / Youview boxes around. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. You'll now see a warning screen. We know how important recordings are so we do offer options to keep your recordings. Factory reset, delete recordings. Give it a couple minutes to get itself ready and then it should load as usual. 04-04-2020 01-05-2019 At that time, I switched it off and left it unplugged for a minute or two. Update: Looking at some of the advice on this site, I have tried some of the reset options. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. All Rights Reserved. Turn the power on using the switch found on the back of yourbox. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. It is a bt youview box. 17h17. This site uses cookies. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. 04:00 PM. Hi, no I don't have a subscription. You view box stuck on loading page. I'm with PlusNet fibre using a TalkTalk box. Any advice would be appreciated. My husband . Some would say that yours has done well to last three years. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. The broadband still keeps dropping. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. IThanks for that, I'm surprised it lasted less than a year. (Although i'm not sure why the drive would affect the 'settings' menu)? Hi@SiGreenwood Did you receive the new box OK? My box has a repeat problem. Hi, im hoping someone can help me please. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. http://videos.youview.com/support/maintenance_mode.pdf. on If youd like to join in, please sign in or register. on If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Remember all of your recordings and personal data will be deleted. Ive done a factory reset to no avail, any ideas? The guide works fine, as do the catch up players. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 12:11 PM. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. 02:18 PM. 05-07-2022 Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Unplug and reconnect power to yourbox. 04-04-2020 All rights reserved. Sign in or register to get started. Your account is set up as TV store only and a TV account should be set up as multicast. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. This will keep your recordings but you do need an internet connection for it to work. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. It is described at. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Hello. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. I've seen a packageremoved when a fibre upgrade has been done. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 01:40 PM. I bought the box a few years ago to record and access freeview channels. However, this time, that remedy does not seem to work. Are you currently in a TV contract with BT ? 17h16 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on on Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. / 3.3.168: Complete: BT: A YouView Box FAQ. Yes everything seems to be working correctly. By continuing to browse, you are agreeing to our use of cookies. on Already know your box model? Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. Registered in England. Then find your instructions below. The YV persistently tells me it can't connect to the internet. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. All rights reserved. Until I saw this thread, I was blaming that for this symptom. Hope you're keeping well in these strange times! Thankfully most of the programmes were also recorded on my freeview play box. Switch power off by removing the power cable. My YouView box no longer starts up. on 20h29. 24-04-2019 04-04-2020 It also failed any recordings set up remotely or more than 24 hours in advance. Visit our full contacts page here. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? If not then I'll go for the full factory reset deleting recordings. I'm really glad to hear you've received the new box and all appears to be well. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. If youre using Powerline adapters, make sure these are connected also. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. It is described at. Instructions for doing this can be found here: Mine has just started doing the same thing. We have a tv contract with bt. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. We use cookies on our website. Hi John. 04-04-2020 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. 14-12-2020 23-04-2019 Thank you so much. 10h41, on Me too, on my DTR1010. Select Update Software. Access from your Country was disabled by the administrator. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. 10h40. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Thanks for posting back with what seems a positive result. I've tried all the options on Matainence Mode and get an error all the time. The Ethernet cable is securely connected to the Ethernet port. OpenReach engineers to the house. Luckily I managed to watch other recordings on catchup. With regards to the non loading, this is normally a sign of a catastrophic failure. 06-05-2019 It looks like you're new here. At that time, I switched it off and left it unplugged for a minute or two. mode 4 (interenet reset keeping recordings) are the ones to consider. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". It just seems to get stuck on the YouView loading screen forever. Hi John. Check here: https://community.bt.com/t5/notes/privatenotespage, on A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. The factory reset keeping recordings worked! 14-12-2020 22h00, on 15-12-2020 - edited The hard drive sounds like its trying to do something but nothing happens. Thanks. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. All rights reserved. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Not sure what box model you have? 04-04-2020 If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Worked fine until last night. I would still be inclined to get it replaced under warranty. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 11:35 AM, on In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 01-05-2019 You can print a freepost label to eturn the box if you wish. Leon, did you use the delete recordings option or keep them? Release the down button and press the power button to say yes. You can print a freepost label to eturn the box if you wish. Me too, on my DTR1010. Either way, the box is effectively dead. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. You do not have permission to remove this product association. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. We followed the user guide instructions and Googled every possible solution without luck. on 12:54 PM, on I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Cheers . I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 06-05-2019 25-04-2019 The broadband blue light isnt coming on either. There was a factory reset, but keep recordings option, but this failed. 14-12-2020 this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I've tried that about 15 times now, to no avail. on We haven't changed anything. YouView TV Ltd 2023. YouView box not booting. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. YouView TV Ltd 2023. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on The box light will turn blue, Press the button on the top of the box. 24-04-2019 I take it you arent on a YouView contract with Plusnet, or you would have their box? If you're a BT TV subscriber with an active BT subscription, BT will replace the box. mode 4 (interenet reset keeping recordings) are the ones to consider. I am now trying a full factory reset. I can't tell you what the model or software . 8h37. 14-12-2020 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Youview box used to work, no problem with other gadgets. 17h30. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. If it does then you have the original Humax DTR-T1000. It is strange because the catch up players work fine. . Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Very happy. We need to access Maintenance Mode from the start up screen. Update 2: Have tried software reset (recommended) and both factory reset options. Thanks. 9h11. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 03:34 PM, on We can't get past the message Freeview Loading. This happened to me a couple of weeks ago. 11h53, on 03:09 PM. 9h42. This first happened about a week ago. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. They are known for gradually dying like this. Thats not meant to happen. T1000 boxes have a reputation for premature hardware failure. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. I'm really glad to hear you've received the new box and all appears to be well. This site uses cookies. Sorry you are experiencing a problem with BTTV. please let us know how you get on with a 4K recording. More info. BT TV. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Sadly factory reset stopped at set up broadband connection. . I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). 04-04-2020 Hi, thanks for your reply. on p.s. It looks like you're new here. (Yes, I have pressed the 'Me Too' button.) I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Youview Box stuck on please wait. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Model number 91-00438. Press and hold the reset button on the right-hand side of the box. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Need help with these connections? Make sure you keep the box in standby. There are various different levels of reset modes 2 (factory reset keeping recordings) . Until I saw this thread, I was blaming that for this symptom. 21h23, on When I powered it back on, it seemed to work again. on It is described at . Thanks for your time and help. The new box should be with you on Monday. p.s. With regards to the non loading, this is normally a sign of a catastrophic failure. Hi@SiGreenwood thanks for sending over your details. You may be able to get it working again by going into Maintenance Mode and performing a reset. This can be causes by it being knocked while it was turned on. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Within three seconds press and hold the power button on the front of the box and hold both buttons. Internet/USB Recovery, delete recordings. You may be able to change the hard disk inside. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. If you want to continue, just enter the numbers shown on the screen . Any suggestions/information gratefully received. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. If you look on the public YouView forum, there may be posts there showing you how to do it. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. The different options available are displayed below. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. The third one might be fine. 12h01. Sign in or register to get started. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. (As fine as they ever do on my poor internet connection lol). My YouView box no longer starts up. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. It just seems to get stuck on the YouView loading screen forever. You can restore your box back to its factory settings, letting you start again from a clean slate. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Ive made quite a few recordings, although none in 4K yet, all with no problems. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? If you're not and you don't, it's time to go shopping. See our connection guide. on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 15-12-2020 15-12-2020 To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Thanks in advance for any help you can give, on 01-05-2019 We have a tv contract with bt. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. Take a look at the forum I mentioned. To have two die on you like this sounds like very bad luck. 20h56. Welcome to the Digital Spy forums. It took 2 full resets before the box started working again. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. I have had a retail Youview box almost two years now and have had very little problems with it. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Internet/USB Recovery, keep recordings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Follow these steps: Turn the power on using the switch found on the back of your box. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. YouView TV Ltd 2023. This is the first problem that's a bit of a killer :-(. Have you upgraded recently ? 04-04-2020 If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Model number 91-00438. In the latter two cases, a message on-screen literally says sorry, selected option failed. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. You would be indeed wise to get your money back. 17h07. From My Account you can also check your connection and test your line for any issues in the Service Centre. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've sent you a Private message explaining how you can contact the forum moderation team. If this does not do the trick, then your device may be due for a software update. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. on The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Hi, my youview box is stuck on the loading page. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved.