Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. New updates fix many existing bugs in the app. Many customers find that resetting their password fixes their log-in problems. We're working on fixing this, so keep an eye out for a new version of the app. Right now,you can only add extraBT emails to your app (i.e. Tap the Account sync option to view all features that you can sync. Check the official 13h18. Confirm that your incoming and outgoing email server addresses and ports are correct. Teddy_B, call Support is also available on your mobile device through the Samsung Members App. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Go back to: Help and support More options Ask the BT Community Contact us Scam calls I also depend on the app to sync my contact and calendars from another source. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. If you have an Android device, check your user guide for instructions on how to update the operating system. Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. At some point during one day a couple of weeks ago, the following issues seem to have started: (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). You've been upgraded to our new BT Email service. BT (British Telecom) offers broadband internet, home phone and television service. 02-11-2019 If you've forgotten your BT ID username or password, see: I've forgotten my BT ID >, If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. 21-02-2020 Your full name. Looks like no ones replied in a while. Sorry to hear that you are having problems with the new BT Mail app. 21-02-2020 I have used advanced settings on Outlook for Android, but after entering IMAP and SMTP settings the connection fails. omissions and conduct of any third parties in connection with or related to your use of the site. Via Tap the three-dots in the top-right corner of your screen and select Sync now. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. 0 Ratings Reply I am having the same problem. All Rights Reserved. If any new emails are available, you should see them in your email client. Please check our service status pages>. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. provided; every potential issue may involve several factors not detailed in the conversations Go to Settings -> Manage Accounts -> Add account 2. Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. Go to Settings, select Accounts from the left hand menu and click Add So when you change your password, its important you also update all of the devices you use to access your email account. In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. Select Manage Accounts and select your email account. on I also have this problem since BT super improved my email last week. However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter. 2012-2023 Ookla, LLC., a Ziff Davis company. Select Change mailbox sync settings > Advanced mailbox settings. If so, justdownload the app for Android This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. It sounds like you are having some issue with your Btinternet account. Jeff Howe Down 3 times in 4 hours,rebooting the hub keeps it going for 45 mins,BT shocking Watford location Wd197bp, Atul Patel I have a fixed lease line for broadband , down for nearly 2hr in RH117RY, Paulo Mazetto anyone having issues with BT broadband today? BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? It definitely is BT Yahoos end. I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. You'll see how much space your email app uses. Welcome to the Community and thanks for taking the time to post. POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. 17h39, Ive solved it. I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. If your email won't sync on Android, we show you several methods to get your emails back on your device. Windows Mail 6 steps. To clear the cache: For best performance, you should keep your apps up to date. by Sign in. When this happens we'll send a welcome email. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. Apple disclaims any and all liability for the acts, Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. I had the same problem and spent nearly a week getting the problem fixed. on From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. How do I add another email account to my app? The first time you use the My BT App, you'll need to log in using your BT ID and password. Google, Yahoo etc. If you've forgotten your BT ID username or password, see: "I've forgotten my BT ID". What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. You've been upgraded to our new BT Email service. Visit the. 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! 12h05. Other times, it could be because your Location is disabled or because you are not using the best Location method. If you like, youcanwrite somethingunder Description to remind you which email this is (e.g., "Mywork email") Ok, I won't say use "Other", but that is the correct one - e.g. So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. (Email works fine on laptop). Del Boy Trotter, User profile for user: BT support don't support email clients so no point phoning them!! I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can review our tips for using the Iris scanner on your phone. Bills & Packages When this happens we'll send a welcome email BT Mobile operates as a MVNO using the EE network. However zoom of emails is poor and scrolling is overly sensitive, so you can easily swipe between. Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. Log into MyBT to manage your email or check your bill. As an app it is okay for reading BT email addresses without needing to setup server details. It also fails within 24 hours. BT don't fix anything. 1. Here we show how to do it in Gmail, but the steps should be similar for most other email clients: If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. 02-11-2019 To start the conversation again, simply Internet connections are available through ADSL or BT Infinity branded fibre technology. They said that server settings were to be Mail.btinternet.com but they were that anyway. Forgotten your login details? Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. I have been unable to send receive emails from my btinternet account . The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Is there one? You can easily customize this key to meet your needs. With regard the adverts, the link is all about BTMail - it doesn't mention BTYahoo. This may be because these features won't work with all versions of our Hub. 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on on 21-02-2020 Thanks BT for wasting a week of my life that I will not get back ! 14h10 I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. 11h34 Follow these links to find the app on Google Play > or in the iPhone App Store >. 3. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). Email clients are now working again. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. Why have I received a termination notice? Apple may provide or recommend responses as a possible solution based on the information A forum where Apple customers help each other with their products. 2. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. and about coming off Yahoo servers - when will this happen? 15h13. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is. on 02-11-2019 Does anyone else have any ideas/info. To get back up and running, and to maintain the security of your account, it's very important you follow all the instructions. Then, touch and hold the Power off icon. Rebecca Field Emails aren't working. free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. The ads are embedded in my inbox accessed via the BT web-page which is the only way that I can currently access emails on any device. However the app does not allow any SSL or authentication settings to be viewed or set. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone If automatic sync won't work for some reason, your phone has an option to perform a manual sync. 15h19. Thank you. Type inthe email address you want to add. I have recently deleted and reinstalled the Android app, yet the problem persists. Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. So the question is, when will my Yahoo! Thanks I have given up trying to use a client. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Step 2: Restart your device Step 3: Check your settings Check if. Via BT Mobile mostly serves professional clients. on this or in similar position, please? on You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. Download Microsoft Outlook Mozilla Thunderbird awesome! BT Mail app - Same issue since 11th January 2023. 21-02-2020 Fix a problem | BT Help Help and support Email Fix a problem What can we help with? BT appears to be suffering an outage, with users complaining of being unable to connect to broadband internet. The new account will now appear on both webmail and the BT Email app. You need a compatible smartphone or tablet on Android 6.0 or above. Apple users can update their operating system by going to Settings> General> Software Update. 15h08. Before you can log in with your BT ID, you'll need to activate it. I have a recent problem with my email service. You use IOS 11 or above. Set up email in the Mail app: https://support.microsoft.com/en-us/office/set-. You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") You shouldn't be using Yahoo servers. on by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. Still have all my folders as linked to my email address, on BT support said known SIP outage. 16h36. BT Mobile operates as a MVNO using the EE network. 02-11-2019 I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). If that changes, we will tell you about it here. I have to keep reinstalling the BT app. Select Change mailbox sync settings > Advanced mailbox settings. For a comms company, they really are sh1t! Tap the three-dots in the top-right corner of your screen and select. Welcome back to the Community and thanks for posting. Choose an email account, if you have multiple accounts on your phone. Type in the email address you want to add. on Email; Billing. Iris detection not working on Samsung phone. Press and hold the Power key or Side key. My BT Email Sign in BT ID or Email address Log into MyBT to manage your email or check your bill Password Show Forgotten your login details? If so, please click on the link below and follow the steps in the "Add an account using advanced setup" section and see if that helps resolve the issue. Email as a contact option was discontinued as of April 3rd, 2019. This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Hi. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. It's a regular occurrence though happening once every 2-3 months. Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. Please stop 'protecting' my email account BT!!!! 12h27 Keep me signed in Help > Create new Email address > emails sent from iPad dont appear in the sent box on the iPhone and vice versa. Go to Solution. BT internet email problem Hi. For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. 16h12, Announcements, Guides & Community Updates, Awful brand-new email app on Android - "We've updated you to our new, improved BT email service". 12h17, I've downloaded the BT app and am now receiving my primary email on it. There are two ways to do this: Add account on the BT Email app 1. It works, downloads email and folders. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I get various errors messages, one on f which is to re-enter my password but in settings but it sends me round in circles. Facebook Matt-S. Do nothing does not help. 02-11-2019 It is common for some problems to be reported throughout the day. Help > Create new Email address >. The app should then automatically look for new emails and let you know when a new message arrives. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. This must have been an earlier version as 4.1.27 does not give this option. When your phone downloads an email, it takes up some space on your device's memory. User profile for user: If we've suspended your email address for any reason, you'll see an error message that tells you what to do. Are you using a security package? Very frustrating! I have posted the problem on the BT Community, but have still to receive a reply. Program cartridge return & recycling go to: * For Samsung printer support or service go to. TIA, on Thunderbird 4 steps. If you're still having problems, you can try deleting and re-installing the account. How do you rate BT over the past 3 months? Thank you for reaching out! 14h42. Are you only experiencing this issue on email clients and not webmail? Are you trying to manually set up your email account on the Windows Mail app? 0 4 193 Last update 29-04 . You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. The first time you use the My BT App, you'll need to log in using your BT ID and password. Gmail 5 steps. I want my BT services to be reconnected or have restrictions lifted. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. - edited It may be a problem with the email provider's server, your email account, or your network connection. There should be no ads using an app/mail client unless it's that app/client providing it. Keep me signed in Help > Create new Email address > Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices . BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on Having problems with Email App . Copyright 1995-2023 SAMSUNG All Rights Reserved. Our service is currently operating as expected at the location you provided. 8h48. Thanks. Typically only phones that are issued and administrated by a business will be customized with Knox. 21-02-2020 I think most of us BT mail users are in the same boat at the moment. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. in Email by BlueMeany. Choose the email account where you have sync issues. You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. 4. While these files don't normally cause any issues, it's worth clearing them to see if that fixes the email sync issue on your Android device. If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. Ian Loughlin No Internet in Leyland, Lancashire. This board is the place to post your questions about BT Email. on I also have email access on iPad through Apple's native mail app, all with no problems. Saying it's new so that must be the problem. Jun 2, 2020 1:58 PM in response to declan195. In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. Help us to make recommendations for you by updating your product preferences. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your phone will begin to sync your data, including your emails. Announcements, Guides & Community Updates. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended It's possible that there's a temporary problem with the email service. This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. . Check out these articles for support. You'll see the total and available memory space on your device. 21-02-2020 This is so irritating as it has worked ok for years, and now they have super improved it !! Youll generally find this in 'Settings' or 'Tools'. 19h13. When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. Sorry, there is insufficient stock for your cart. If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. Next,type inyour email accountpassword Can you let me know what version of Outlook for Android you are using? Premier Mail - email addresses missing, unable to recently stopped receiving email payslips,although Re: All emails suddenly disappeared from inbox!! 11h35. We understand that Outlook keeps asking for your username and password for the BT Internet email account. Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. When I took the advice to change my password, my Yahoo app that had been working ceased to function. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. FWIW, the issue is not a generic issue and clearly does not affect everyone. This way, you can confirm the settings to make sure nothing is misconfigured. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. Alastair Mobile network has been down for the last two days, can't send or receive text messages or make calls, Tettenhall, Wolverhampton, WV6. Check our detailed instructions for your favorite email clients. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Solved! Lastly, it could be that emails are syncing just fine, but your phone isn't sending you notifications for them. I choose Outlook because I have it installed to pull my calendar and contacts from my Outlook.com account. 02-11-2019 Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue Be the first to know the next time BT goes down. You use Android 6 or above. Please stop 'protecting' my email account BT!!!!! 01-11-2019 Most email clients have automatic sync enabled so that you can receive emails without any delays. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. Scholes Hall internet went off yesterday morning, reported it when I got home from work and have been told it could take upto the 27th for it to be fixed. Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? Forget the BT mail app, use Blue Mail. I may need to update or rollback via APK to a version that is not in PlayStore. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. 14-06-2020 arryn internets done itself in. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. 14-06-2020 Or if you have another Apple device that you don't use for email, you could try setting up email on that device. Mailbird 3 steps. Put my existing email address into the new account and all working now. If you have problems with sending/receiving emails, ask your questions here. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. Leave it a random time from 1-3 days and do nothing, it fixes itself! If you are having troubles fixing an error, your system may be partially broken. It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. If you've started using the new email service, download the app for free today and take your email with you, wherever you go. Whether you need help in setting up an email client or with using BT webmail. Is this genuine or a scam? I'd only just resigned with them too. 02-11-2019 I have a recent problem with my email service. Click here to download and start repairing. Hereford UK. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. on The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. If using BlueMail - when adding a new account - use Other. Search for your email app using the search feature, or tap your account icon in the upper right and select. on This option works just like the regular sync, except you must manually go into the settings and tap an option. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill.